FAQs

How soon can I receive my documents?

Turnaround times for each document are listed on their respective pages. We also offer expedited services for an additional fee. Please email us at support@vanessasmithers.com to discuss your specific needs!

Are we able to schedule a call?

Absolutely! We can schedule a call to see if we are the right fit for your needs. Please fill out the Connect form in the navigation menu or email me at support@vanessasmithers.com. I’ll get back to you within 24-48 business hours.

How do you obtain all of the information needed for my career documents or writing services?

I gather information through various methods, including questionnaires, phone calls, web calls (if preferred), research, and your existing documents (if applicable). While it may seem like a lot, rest assured I've got you covered, and I'll handle everything!

Do you ship out the items yourself?

Depending on the item, I may handle the shipping ourselves. However, certain items like printed t-shirts, hats, and hoodies are typically shipped by my partner(s).

Why are items shipped separately?

Some items come from different sources. While some ship directly from my office, others are sent from my partners' warehouses. I understand you want everything at once, and I appreciate your patience as we work on improving my process!

Do you offer virtual and in-person workshops/speaking engagements?

Absolutely! I enjoy both virtual Zoom chats and in-person engagements. Send me an email, and let's discuss the details!

Do you travel for engagements?

I love to travel; thus, travel is always on the table!

How can we collaborate?

I love a good collaboration! Please email me at support@vanessasmithers.com or fill out the "Let’s Connect" form in the navigation menu.

What happens if I lose my documents that you created?

Don’t worry- I can re-send them!

May I view resume samples prior to ordering?

I take client confidentiality very seriously. As such, I don’t send samples from previous clients to potential ones. But check out my Testimonials! I know you will be happy you chose me.