MERCHANDISE SHIPPING POLICY

It is the Customer's responsibility to ensure that all shipping info is correct before submitting a final order. 

Vanessa Smithers is not responsible for packages that are undelivered or delivered to a location other than the one indicated, provided that the shipping address is correct on the order invoice.

Returned packages can be re-shipped for a $20 USD re-processing fee paid by the customer.  When free shipping is offered, it is ONLY for the initial order, not re-shipments. Customer must respond to correspondence re: returned packages within 10 business days.

Packages that are returned due to incorrect shipping address will pay fees to smithers.vanessa89@gmail.com through PayPal or Interac E-Transfer within 10 business days.

Vanessa Smithers is not responsible for shipping delays.

What do I need to know before ordering?

ALL SALES ARE FINAL. There are no exchanges or returns for refunds.

Please allow up to 10 business days for orders to be processed, printed, and shipped. All shipments receive tracking numbers and are mailed through the United States Postal Service (USPS), interconnected with Canada Post for Canadian orders. Once orders are shipped and tracking numbers are issued via email, Grow Home, Please is not responsible for lost or stolen packages ( including labels not scanned by USPS or Canada Post.)

Vanessa Smithers is not responsible for any duties that may be incurred on delivery.

Please note that items will often be shipped separately, wherein you will receive separate tracking numbers

How may I check the status of my order?

If four (4) weeks or more have passed since your order was placed, please inquire about its status. Email Vanessa Smithers directly at support@vanessasmithers.com. Please allow two (2) business days for a response.

*A business day is considered every official working day of the week: Monday to Friday, excluding Holidays and Fridays between May and September.

CANCELLATIONS

There are no cancelations or refunds permitted for any merchandise or services.

LOST OR STOLEN PACKAGES

They suck! I know! Major companies usually have an insurance policy for these types of things. As a, humble building business , these types of losses are insured under the shipping carrier. Vanessa Smithers is not responsible for packages lost or marked delivered by the United States Postal Service or Canada Post. If you suspect that your package has been stolen and your tracking number says delivered, please contact your local USPS or Canada Post Branch and file a claim.